Simple plans. No missed calls.

Yes, every plan starts with a 7-day free trial. You add a card when you start it, nothing is charged for 7 days, and you can cancel anytime before then. There is one free trial per card: a card already used on another Ringmere account is charged from the first day.

Yes. Creating an account is free, and you can set up your receptionist and talk to it on a real call in your browser, up to five minutes in total, before you add a card. The 7-day free trial starts when you add one, and nothing is charged for those 7 days.

Yes. Every plan includes one local phone number free. Keep the number you already use, or we provide a new one at no extra cost.

Extra minutes are billed at £0.25/min, or £0.20/min on Pro. A per-account safety ceiling protects you from runaway costs. When a line reaches its ceiling, Ringmere forwards the call to your team if you have given it a number to ring, and otherwise asks the caller to try again later, so you decide where the limit leaves your callers.

Review requests stop for the rest of that calendar month, and start again on the 1st. A customer whose visit falls after you reach it is not asked later: the appointment shows that this month’s limit was reached. Nothing else is affected, so calls, bookings, confirmations, reminders and your alerts carry on as normal. The allowance is 100 review texts a month on Starter, 300 on Growth and 1,000 on Pro, and 30 during your free trial.

On Growth and Pro, news texts go only to customers who booked using their own number after you switched the feature on, were told at booking that news may follow, and did not say no. Every text names your business and offers a way out, and the decision to send is yours. Growth includes 300 news texts a month and Pro 1,000. Our plain guide to PECR and the soft opt-in explains the rules behind it.

Yes, if you want them to, on Growth and Pro. Give a department a key and callers can press it at any point in the call to be put straight through while it is open. You can also switch on a short keypad menu that plays before the receptionist answers (“For Bookings, press 1”), and anyone who stays on the line gets the receptionist. The menu is off until you switch it on: the receptionist already puts callers through from what they say, so nobody has to sit through a list of options.

Yes, on Growth and Pro. Set up departments such as Bookings, Accounts or Emergencies: up to 5 on Growth with up to 3 numbers each, or as many as you like on Pro with up to 10 numbers each. The receptionist puts each caller through to the right one from what they say. A department rings its numbers all at once or one after another and keeps its own hours, and if nobody answers or it is closed, the receptionist takes a message for it. Talk time after a call is put through to a department counts towards your plan’s minutes; a transfer to your main team number does not. Starter has one team number for live transfers.

On Growth and Pro, yes. Forward your business email to the private address Ringmere gives you, and every customer email gets a drafted reply written from your services, prices, hours and FAQs, with a free appointment time offered when someone asks to book and a link for them to confirm it. You read each draft in your dashboard, edit it if you like, and send it with one click. If you prefer, let it answer simple questions by itself: an email about your prices, services, hours or location that your details fully answer is replied to straight away, with a line saying the reply was automatic, and you get a copy; bookings, anything urgent and anything your details do not cover still wait for you. Replies go out in your business name with your own address as the reply-to, so the customer’s answer lands in your own mailbox.

Yes, anytime, from your billing portal. Changes take effect immediately.

Yes. Every plan runs the same voice model and follows the same rules: it only ever says what you approve, never invents a price or a policy, and escalates sensitive calls the same way. Higher plans add capabilities such as extra languages, WhatsApp chat and integrations, not a better-sounding AI.

Prices are shown excluding VAT, which is added at checkout where applicable.